Support Center

You can check real-time availability on the product detail page. If a tool is marked as 'Out of Stock', you can sign up for notifications or contact our sales team for an estimated lead time.

Yes, we offer professional installation services for all major home appliances. You can request installation during checkout or by filling out the service request form on this support page.

Most of our industrial tools and heavy machinery come with a 1-year manufacturer warranty. Specific high-end brands may offer extended warranties of up to 3 years.

If you receive a damaged or defective item, please contact us within 48 hours. We will arrange a pickup and provide a replacement or full refund after technical verification.

All prices listed on Alsons Hardware are exclusive of GST unless stated otherwise. The final tax amount will be calculated and shown at the checkout page.

Currently, we only ship within Pakistan. However, for large industrial orders, we can coordinate with your freight forwarder for export purposes.

We maintain a large inventory of spare parts for legacy models. Please use the 'Request Repair' form with your model number, and our parts department will assist you.

Yes, you can cancel or reschedule a service/repair request up to 24 hours before the scheduled appointment through our portal or WhatsApp support.